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We will send you a 'dispatch confirmation' email as soon as your parcel has been collected.

Once an order is placed the packing process begins. We therefore do not accept cancellations or changes of orders once packed.

Yes, you will be required to pay for your returns back to us.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. We also recommend that you use a secure, tracked means to return your order and retain proof of sending, in case of a dispute.

Customers outside of the UK are responsible for all import duties and tax charges that may be applied by their local customs office on delivery to their country. Any Import duty or tax charges are out of our control and will be invoiced to you by Royal Mail directly. If you are concerned about these charges, we recommend you contact your local customs authority prior to purchasing, in order to calculate the final landed price inclusive of all taxes.

From the 1st January 2021, in accordance to the new trade agreement between the U.K and the EU, customers in the EU and EEA will have to pay any import duties, EU customers will be responsible for the import duties. The tax and handling charges are out of our control and will be invoiced to you directly by Royal Mail. These charges vary dependent on the country and if you are unsure we would recommend you contact your local customs office for more information.

RYS Hair and Beauty ensures all parcels up to the point of despatch. During the time they are in transit until they are delivered to you, the goods are with Royal Mail and insured with them. We require a signature for any goods delivered, at which point responsibility for the parcel passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package. Please note, customers are responsible for insuring any return parcels to RYS Hair and Beauty.

At present we are unable to change the delivery address of your parcel once they are despatched.

Yes, you can select a separate delivery address from your billing address at the checkout.

Royal Mail will leave a card containing the shipment number and whether they will attempt to redeliver the next working day or hold it at the local depot for you. You can change to your preference by entering the shipment number and postal code at www.dhl.com, until 22h30 that evening.

Nashi does not permit businesses to sell their products online. If you are unable to visit us in person, we offer a personalized ordering service. Contact us directly by email at info@ryshairandbeauty.com, WhatsApp +447982 617434 or telephone +44 2071 00724

Yes, we offer 15% discount on your first Oribe online order purchase by adding the code FIRST15 at check out.

Unfortunately, we are unable to deliver to PO Boxes.

Your order number can be found in the subject line of both your 'Order Confirmation' and 'Shipping Confirmation' emails.

Our store aims to process all returns within 3-5 working days of receiving them. We will send you a 'Refund Notification' email to confirm that we have refunded your card. Please note: that refunds can take up to 10 days to credit on your account statement, depending on your card issuer, which is beyond our control.

Our prices on our online store reflect the changes in trends, customer demand and our own stock availability of our products. Whilst we appreciate how frustrating it is, we are unable to refund the difference in price on any items you have purchased that then goes into any promotional offer.

You can of course return the item for a full refund and then re-order the same item at the promotional price, given that the returned items is in accordance with our returns policy. Please be aware, however, we are unable to guarantee that another customer won't purchase the item first.